Privacy Policy

1. Introduction

Essential Genie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website road-essentialgenie.com and use our services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Pet information (type, breed, age, health conditions)
• Communication preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Cookie and tracking technology data

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services
• Sending newsletters and marketing communications (with your consent)
• Responding to inquiries and customer support requests
• Processing transactions and managing accounts
• Analyzing website usage to improve user experience
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you have given explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

To exercise these rights, contact us at [email protected]

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. International Data Transfers

Your information may be processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: