Terms of Service

1. Acceptance of Terms

By accessing and using the Essential Genie website (road-essentialgenie.com) and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Company Information

Essential Genie is a Canadian company providing animal health services and products.

3. Services Provided

Essential Genie provides:

• Pet health information and educational content
• Veterinary consultation services
• Pet care products and supplies
• Newsletter and communication services
• Online resources and tools

4. User Responsibilities

Users of our services agree to:

• Provide accurate and complete information
• Use services only for lawful purposes
• Not interfere with or disrupt our services
• Respect intellectual property rights
• Not transmit harmful or malicious content
• Maintain the security of account credentials

5. Medical Disclaimer

Important: The information provided on our website is for educational purposes only and does not constitute veterinary advice. Always consult with a qualified veterinarian for medical decisions regarding your pets. Essential Genie is not responsible for any health outcomes resulting from information provided on this website.

6. Product Sales and Returns

Orders and Payment

• All orders are subject to acceptance and availability
• Prices are subject to change without notice
• Payment must be received before product shipment
• We accept major credit cards and electronic payments

Returns and Refunds

• Products may be returned within 30 days of purchase
• Items must be in original condition and packaging
• Perishable items cannot be returned
• Shipping costs are non-refundable unless item is defective

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Essential Genie or its content suppliers and is protected by Canadian and international copyright laws. Users may not reproduce, distribute, or create derivative works without express written permission.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

9. Limitation of Liability

Essential Genie shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, even if we have been advised of the possibility of such damages. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

10. Indemnification

You agree to indemnify and hold Essential Genie harmless from any claims, losses, damages, or expenses arising from your use of our services or violation of these terms.

11. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

12. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Toronto, Ontario.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

14. Severability

If any provision of these Terms of Service is found to be unenforceable, the remainder will remain in full force and effect.

15. Contact Information

If you have questions about these Terms of Service or need to report violations, please contact us: